Q. How do certain Sanyo Massage Chairs measure stiffness?
A. Place your index finger and thumb onto the Stiffness
Detection Sensor. The foot roller and massage heads
create stimulation. As a result of this stimulation,
the sensor detects changes in sweat, pulse and skin
temperature.
Q. Are the massage chairs made of leather?
A. No. Although leather is very durable, it tends to
stretch, making it impractical for this usage. Instead,
the chair is covered in synthetic Navaho leather. Manufactured
and tested to stand up to the rigorous action created
by the rollers, this material is far superior to leather
for durability.
Q. The programs seem to be incomplete or skip.
Why does this happen?
A. If the buttons have been selected too many times,
the remote will become confused. Simply unplug the chair
from the wall for about 30 seconds. This “reboots”
the chair and starts massaging again. If this doesn’t
fix the problem, please call our national Service line.
Q. How do I register my products online?
A. Certain products can be registered
online through the BACKplus site. All other products
must be registered manually using the form included
with your product.
Q. If something happens to my chair, what are
my options?
A. Contact Redfern Enterprises to determine what is
wrong with your chair. If there is a problem that cannot
be remedied over the phone, we will direct you to one
of many National Service Centers. Please have your contract
handy to ensure faster service.
Q. What is the difference between the chairs?
A. The following is a comparison chart:
| |
SANYO® |
SANYO® |
PANASONIC® |
INTERACTIVE HEALTH® |
INTERACTIVE HEALTH® |
| Model |
HEC-904 |
HEC DR-21 |
EP1014 |
HTT10 |
EMS.9 |
|
Suggested Retail Price |
$3800.00 CND |
$4800.00 CND |
(We do not
carry) |
$3000.00 CND |
$4200.00 CND |
|
Manufactured in |
Japan |
Japan |
Mexico |
China |
Japan |
|
U/L
approved for electrical safety |
Approved |
Approved |
Approved |
Approved |
Approved |
|
Motor(s) |
4 |
6 |
1 |
1 |
1 |
|
Rollers |
4 |
4 |
2 |
2 |
4 |
|
Rolling Stroke |
25 +2 inches
|
25 +2 inches
|
23.5 inches
|
22 inches
|
22 inches
|
|
Shoulder Massage |
Excellent |
Excellent
w/extra stroke |
Low |
Low |
Low |
|
Recline |
2 motor Electronic |
2 motor Electronic
with electronic foot recline |
1 motor Electronic |
1 motor Electronic |
Hydraulic |
|
Adjustments |
speed, width,
shoulder, height |
speed, width,
shoulders, footrest height, direction |
Strength and
Width |
speed, width |
Speed and
Width |
|
Automatic Courses |
Neck/Shoulder,
Back, and Hip |
Neck/Shoulder,
Back, Leg and Hip |
Neck/Shoulder,
Whole Back, and Lower Back |
Upper, Lower,
and Full Back |
Upper, Lower,
and Full Back |
|
Foot Massage |
Vibration |
Double sided
calf and feet (sole) |
Rolling foot
|
Air massage
|
Vibration |
|
Enhanced Functions |
Z-Kneading,
Double Kneading, and I-Tapping |
Z-Kneading,
Double Kneading, I-Tapping, and Sensory Customizing
Massage |
Intensity
setting |
Calf air pressure
massage |
Pointing |
|
Manual Courses |
Any combinations
of Kneading, Tapping, and Rolling |
Any combinations
of Kneading, Tapping, and Rolling |
Limited combinations |
Limited combinations |
Limited combinations |
|
Manual Rated Time |
30 min. |
30-45 min
|
15 min. |
15 min. |
12 min. |
|
Auto-timer |
15 min. |
15 min. |
15 min. |
15 min. |
12 min. |
|
Dimensions
(W x D x H, in.) |
27 x 36 x
43 |
28 x 38 x
43 |
27 x 37 x
42 |
28 x 36 x
43 |
28 x 36 x
43 |
|
Weight |
125 lbs. |
130 lbs. |
160 lbs. |
125 lbs |
125 lbs. |
|
Reclining Angles (degrees) |
120 - 170 |
120 - 170 |
127 - 170 |
120 - 170 |
N/A |
|
Power Consumption |
130W |
130W |
130W |
130W |
101W |
SANYO: Japan is world renowned for
its electronics. Their products are consistently delivered
with the highest standards and strictest quality control.
INTERACTIVE HEALTH: For over twenty
years, Interactive Health® has been developing leading
edge, personalized massage technology for consumers
and professionals. Their chairs are manufactured primarily
in China.
Motors manufactured in Japan operate quietly and are
known for their durability. A chair with independent
motors concentrates on kneading, rolling, and tapping,
and delivers a more powerful massage. Furthermore, a
chair with more motors can distribute the workload of
a therapeutic massage more evenly. This produces less
wear on each motor, resulting in a longer motor lifespan.
Please check the comparison chart under “Motor(s).”
A.lthough the number of rollers doesn’t affect
massage quality, there are chairs with 16, 12, 10 or
8 rollers. The greater the number of rollers, the smaller
their size. However, a single motor cannot move 16 rollers
efficiently.
With Sanyo, roller quality, size and type of material
will determine massage quality. Only Sanyo rollers curve
along the body and form an angle of up to 50 degrees
to fit targeted zones, like shoulders and back. Since
not all rollers adjust to the curves of your body, one
flexible roller makes for a better massage than several
inflexible rollers.
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Q. I was told that the Squirrel Massager is
a tax write-off. Is this true?
A. In some cases, the Squirrel Massager may be tax
deductible. However, this is NOT guaranteed, as individual
circumstances vary. For more information, please contact
your Accountant, insurance broker, IRS, or Revenue Canada.
Q. Is the Aroma Spa a wet or dry sauna?
A. The Aroma Spa is a wet steam sauna that uses a combination
of distilled water and essential oils.
Q. What are the benefits of the Aroma Spa?
Regular hot steam therapy:
- Increases muscular flexibility
- Relieves arthritic pain & discomfort
- Improves skin & body tone
- Hydrates dry skin
- Relieves stress, leaving the body feeling relaxed,
refreshed and rejuvenated
Q. Can the Thumper be used with massage oils
or lotions?
A. No. These substances may chemically react with the
plastic and cause deterioration.
Q. How do I clean the Thumper?
A. If the external surfaces become soiled, wipe clean
with a cloth dampened with a mild soap.
Q. What are the BACKplus pillows made of?
A. The pillows are made of a high density, 100% memory
foam.
Q. Can I wash the pillow?
A. The pillow comes with a removable cover that can
be washed. The pillow itself is not washable.
This is some important information about shipping |
